Shipping & Returns

At The Sustainable Sequin Company, we carefully prepare and pack orders from our UK workshop. Many of our sequins are punched and cut to order, so please allow time for your order to be prepared before dispatch.

Shipping

UK Delivery

UK orders are shipped using Royal Mail.

Depending on your order, you can choose from the available Royal Mail 1st Class or 2nd Class delivery options at checkout.

The shipping method used will depend on the products, packed weight and dimensions of your order. For example, sequins and sequin spools may qualify as Large Letters, while Punchinella is sent as a Small Parcel due to its dimensions.

Delivery estimates apply from the date of dispatch and do not include the time required to prepare your order.

International Delivery

We ship internationally using Royal Mail International Tracked services.

Shipping options are calculated according to the destination, products, packed weight and dimensions of your order.

Tracking information will be provided where available once your order has been dispatched.

Europe

For supported European destinations, we use Royal Mail's Postal Delivery Duties Paid (PDDP) service where available.

PDDP is not available for every European country, so the service offered may vary depending on your delivery destination. Taxes and other applicable charges may also depend on the destination and checkout arrangements.

United States

Orders to the United States are sent using Royal Mail International Tracked with PDDP, allowing applicable duties to be handled through the duties-paid shipping process rather than being collected unexpectedly on delivery.

Rest of the World

Orders to other international destinations are generally sent using Royal Mail International Tracked.

Please note that duties-paid delivery is not available for every country. Where a duties-paid service is unavailable, your order may be subject to customs duties, import taxes or handling charges imposed by your destination country.

Unless otherwise stated at checkout, any such charges are the responsibility of the recipient.

Customs & International Delays

International orders may be subject to customs processing. Unfortunately, customs delays are outside our control and may affect the estimated delivery time.

Customers are responsible for ensuring that the products ordered can legally be imported into their destination country.

Order Processing

Many TSSC products are punched and cut to order. Processing time is therefore separate from the estimated delivery time shown for your shipping service.

Once your order has been dispatched, you'll receive a dispatch confirmation email and tracking details where applicable.

Incorrect Delivery Information

Please check your delivery address carefully before placing your order.

If you've entered incorrect information, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Returns

We hope you're happy with your TSSC order. If you change your mind about an eligible item, please contact us within 14 days of receiving your order to tell us that you wish to return it.

You then have a further 14 days to return the goods.

Returned products should be unused and in their original condition and, where possible, their original packaging.

Unless an item is faulty, damaged or incorrect, the customer is responsible for the cost of returning it.

Made-to-Order & Bespoke Products

Products that are made to your specifications, personalised or bespoke may not be eligible for change-of-mind returns.

Where an item is excluded from the standard right to cancel because it has been made to your specifications or clearly personalised, this will be made clear where appropriate.

This does not affect your statutory rights if an item is faulty, damaged or not as described.

Seconds

Our Seconds are intentionally sold with imperfections and may feature variations in shape, colour, finish, punching or other manufacturing inconsistencies.

These disclosed imperfections form part of the product and are not considered faults.

This does not affect your statutory rights if the product has an issue that wasn't disclosed or is otherwise not as described.

Damaged, Faulty or Incorrect Orders

If your order arrives damaged or faulty, or you've received an incorrect item, please contact us as soon as possible.

Please include your order number and photographs of the product and packaging, where relevant, so we can investigate the issue.

Where appropriate, we'll arrange a replacement, refund or other suitable resolution.

Refunds

Once an eligible return has been received and checked, we'll issue the refund to your original payment method.

Where required under UK consumer law, eligible cancellations of an entire order will also include the standard outbound delivery charge. Additional costs resulting from choosing a delivery service more expensive than our standard option may not be refundable.

Please allow additional time for your bank or payment provider to process the refund after it has been issued.

Contact Us

If you have any questions about shipping, returns or an existing order, please contact us through our Contact page and include your order number where applicable.